1. Warranty Coverage

At Microflash, we are committed to delivering high-quality storage products. All Microflash products are covered by a limited warranty against manufacturing defects in materials and workmanship under normal and intended use.

This warranty applies only to the original purchaser and is non-transferable.

2. Warranty Period

The warranty period begins on the date of purchase and varies by product:

• SSD Products: 5 years
• DDR Products: 5 years
• USB Flash Drives & Memory Cards: 5–10 years (depending on the specific model)

The exact warranty period is listed on the product page or order confirmation.

For Solid State Drive (SSD) products, warranty coverage is subject to an endurance limitation based on Total Bytes Written (TBW).

The warranty will expire at the earlier of the following two conditions:

• (i) The end of the stated warranty period (e.g., 5 years from the date of purchase), or
• (ii) The SSD reaches or exceeds the Total Bytes Written (TBW) limit specified in the product datasheet, or as recorded in the device’s SMART data.

Important Notes:

• TBW refers to the total amount of data written to the SSD over its lifetime.
• Once the TBW threshold is reached, the product is considered to have reached the end of its endurance life and is no longer covered under warranty, even if the time-based warranty period has not yet expired.
• TBW data is determined by the SSD’s internal SMART attributes and may be requested during warranty evaluation.
• Warranty claims may be denied if SMART data shows that the TBW limit has been exceeded.

3. What Is Covered

This warranty covers manufacturing defects, including but not limited to:

• Product failure under normal operating conditions
• Read/write errors or failure not caused by external factors
• Hardware malfunction due to defects in components or assembly
• Products that fail to function as originally intended

4. What Is NOT Covered (Important)

This warranty does not cover damage or issues caused by the following:

4.1 Physical & External Damage

• Drops, impacts, crushing, or physical breakage
• Water, moisture, fire, or exposure to extreme environments
• Electrical damage (power surges, improper voltage, short circuits)

4.2 Improper Use or Installation

• Incorrect installation or removal of the product
• Use outside of intended purpose or specifications
• Incompatible hardware or unsupported systems
• Improper handling during installation or transport

4.3 Human Error / User-Induced Damage

• Misuse, abuse, or negligence
• Attempted repairs, modifications, or disassembly
• Damage caused by third-party tools, firmware, or software
• Overheating due to improper system configuration or cooling

4.4 Data-Related Issues

• Data loss, corruption, or retrieval failure
• We strongly recommend regularly backing up your data
• Microflash is not responsible for any lost or damaged data

4.5 Cosmetic & Wear Issues

• Minor scratches, cosmetic wear, or discoloration
• Normal degradation from regular usage over time

5. Verification & Fraud Prevention

To prevent misuse of the warranty, we may require:

• Proof of purchase (order number or receipt)
• Product serial number (if applicable)
• Photos or videos of the issue
• Return of the product for inspection (in some cases)

We reserve the right to deny warranty claims if:

• The product shows signs of physical or human-induced damage
• The serial number is altered, removed, or unreadable
• The issue is caused by unauthorized modifications or repairs

6. Warranty Claim Process

To submit a warranty claim, please contact our support team with:

• Your order number
• A clear description of the issue
• Supporting images or videos (if available)

Our team will review your request and respond within a reasonable timeframe.

7. Warranty Resolution

If your claim is approved, we will, at our sole discretion:

• Repair the product
• Replace it with a new or refurbished unit of equal value
• Offer a partial or full refund (in specific cases)

Replacement products will inherit the remaining warranty period of the original purchase, unless otherwise stated.

8. Shipping Responsibility

• If the issue is confirmed as a valid manufacturing defect, Microflash may cover return or replacement shipping.
• If the issue is determined to be non-warranty related, the customer is responsible for all shipping costs.

9. Limitation of Liability

To the fullest extent permitted by law, Microflash shall not be liable for:

• Data loss or recovery costs
• Loss of revenue or business interruption
• Indirect, incidental, or consequential damages

10. Final Interpretation

Microflash reserves the right to interpret and make the final decision on all warranty claims. We may update this policy at any time without prior notice.